Return Policy

Love It Guarantee 

We want you to be completely satisfied with your WANAKA products. They were designed and created with the highest level of quality to help you on your travels and adventures. If for any reason you are not satisfied we want to make it right. We are happy to adjust orders, offer exchanges, or accept returns for a refund within 30 days of your purchase.

All returns or exchanges must be unused, in new condition, and returned in their original packaging. We do not pay for shipping in either direction unless the purpose for the return or exchange is due to a fulfilment error on our part. 

*If you would like help with a warranty claim, please see our warranty page

Terms & Conditions

  • Items must be returned within 30 days of purchase
  • Items must be in new/unused condition and be returned in their original packaging
  • No refunds can be given until the return is received and the condition is verified 
  • Items must be purchased from
  • Orders placed with promotional discount codes are not eligible for returns
  • International orders are not eligible for returns
  • We do not refund shipping costs in either direction
  • Discounts are not given after purchase
  • We cannot give discounts that were offered before or after the time of purchase